Gloriose Uwizeyimana, Domestic Worker from Rwanda

New Realities for Platform Workers in Tunisia

When first studied in 2022, platform work in Tunisia was a little understood concept. Platform-mediated ground work (such as deliveries and transportation) and platform-mediated cloud work (such as freelancing and digital services) were growing rapidly, but the workers remained largely invisible to policy and decision-makers. At the time, all platform workers operated informally, without contracts, social protections, access to government benefits, or a clear path to formalization.